Refund and Returns Policy – Team PLC Games

Overview

DIGITAL PRODUCTS ARE FINAL SALE.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. The email asking for a refund or return must be sent before 11:59pm EST exactly 30 days after receiving the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for return shipping.

To complete your return, we require a receipt or proof of purchase.

Due to the nature of most digital products, they are not eligible for return. In the event you purchase a digital product requiring activation, we may be able to deactivate it. If your product includes both a product requiring activation and a DRM free one you will like only be granted a partial refund, or have your refund denied depending on the circumstances.
In the event of a chargeback on digital products requiring activation, the product key will be deactivated and you will lose access to it.

Please do not send your purchase back to the manufacturer. If you do this you will not be given a refund or a replacement.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. We will determine whether it is necessary to send the item back, depending on the item, you may be responsible for return shipping.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We will determine whether it is necessary to send the item back, depending on the item, you may be responsible for return shipping.